Brad Fitzpatrick (bradfitz) wrote in lj_biz,
Brad Fitzpatrick

Sponsored Confusion

Bleh. Sorry, everybody...

There's some messed up communication going on internally and to you guys. Ignore lots of this. I'm sorry that I haven't been paying more attention (or really that lots of us haven't been paying more attention). (Un)fortunately, we prefer to hack on the new stuff, and not spend a lot of times with the sales department. Our bad.

Here's some clarifications:

  • sponsored "whatever" are ads -- don't worry, we (at least most of us?) realize sponsorships are the same as ads. and we remember which account levels see ads and which don't. For clarification for outsiders:
    • Free / "Basic": limited ("basic") features, no ads.
    • "Plus": more features, ads.
    • Paid: even more features, no ads.
  • paid users won't see sponsored stuff -- ignore the previous post. paid users won't ever see ads. that's why you paid, and we're not in the business of pissing off paid users. (just in the business of writing misleading posts to paid users, apparently... *sigh*)
  • SMS feature level --- SMS is a Plus and Paid feature. It costs us money to send and receive text messages, so we can't give it out for free. We'd lose too much money on it. But because enough free users will (presumably?) want it, we're letting you optionally use it, if you agree that you recognize it's a Plus level feature (Plus == ads), and thus for that part of the site, you see ads. But if you're a Free (er, "basic") user and don't want to see ads, don't use SMS and don't see ads.
  • Slippery slopes, boiling frogs -- no kidding. That's all our biggest fears. We bring it up a lot.
  • Sponsored communities -- don't look at them if you don't want. We try to label them everywhere as sponsored, but if we don't, let us know and we'll fix. It's a bug if they're not labeled (like on front page and interest search).
  • ....
I'm sure I'm missing stuff but I'm late for something and have to run. I just wanted to post this now instead of waiting until Monday for every to discuss it.

Don't worry, there's not as many evil people here as you might think. Clusterfuns like this one are caused by poor communication and rushing to get things done, not because we hate you and want to kill the site. But whenever this happens (and it's happened a lot, not just this time), we change things so it doesn't happen in the same way, for the same reasons, in the future. So some good might still come out of this.

More later when I know more, or if there are more major complaints/questions I forgot to address.

Update (7:52pm): just got back, haven't had time to read all comments yet, but wanted to apologize for possibly indicating Denise was in any way responsible for any of this. It's definitely not Denise's fault. There were just a lot of people acting and talking independently without as much inter-group communication as was needed ... it's hard to single out any root cause on this, but it's definitely more a communication/structure problem than a personel problem. Sorry, Denise.


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