harryh (harryh) wrote in lj_biz,
harryh
harryh
lj_biz

I love LiveJounral, but it sucks.

Let's face it. We all love LiveJournal. Most of us have entries going back for at least a year (and some for quite a while longer than that). We've met some very cool people through LJ, and it's a great tool for keeping those connections alive. Barring some sort of drastic event, we might never leave. Because we can't really leave unless 50 of our friends get up and leave with us. And even more than that, we'd need thousands of other people to leave as well because those are all potentially cool new people for us to meet. For good or for bad, there is this really powerful lock-in that keeps us here that has nothing to do with the quality of LiveJournals technology.

Which isn't to say that the site is bad. Quite the contrary, in a lot of ways it's the best community journaling thing going right now. It's super easy to use, and yet customizable to your hearts content. Nifty little features seem to pop up on a pretty regular basis. And, of course, there is always PicPix looming in the future.

But you know what? In the most important way, LiveJournal sucks. The reliability of this site is really unacceptable considering the number of people who rely on it, and send it their money. Sure, most days everything is fine, but site reliability isn't one of those things where 95% is a good grade. 99% uptime is really what's minimally acceptable, and we'd like to see at least one or two more 9s tacked on to the end of that.

I know this sort of reliability is hard, but I also know it can be done. I know this because there are a ton of other sites out there that do it. Aside from evan (and then only a little) I don't really know any of the LJ staff personally, but it just doesn't seem like y'all *care* about this sort of thing. I'm sure this perception is wrong, and I do know that y'all spend a ton of time on this sort of thing, but it still doesn't seem like it's enough.

I'd do without any new features for an entire year if it meant that every time I went to post an entry I could be sure that it would actually post and not timeout.

I know that LiveJournal is not a real business in the traditional sense of the term, and I appreciate all the good things that come of that. But there are definitely some bad things that come along with it. If LJ was run by a major company, I seriously don't think these problems would exist. They would throw enough resources (whether they be servers or coder-hours) at the problem to make it go away. I really wish that LJ would grow up *just a little bit* and do something like this. I want to love LJ not just for the people that I communicate with through it, but for the site itself. And right now I don't. I'm trapped in this love/hate world where the community is amazing, but the site leaves a lot to be desired.

I don't know how much my single voice really matters, but I just paid for another year of membership, while simultaneously being annoyed enough that I figured I should start talking. And I'm certain I'm not the only one who feels this way.
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