Alphabet City (astralle) wrote in lj_biz,
Alphabet City

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Tech Support

I've always been very impressed with the tech support here at Live Journal. It's always been very quick, plentiful and fairly helpful. Well...until now.

Normally, when I put in a request for support, I get replies so quickly that it makes my head spin. This time around, I put in a request the day before yesterday and have yet to hear one thing back on it.

I made a post about it and found out that other people here have given up on tech support recently because of the lack of response.

That's really depressing.

What happened?

I'm having a problem that seriously impairs my ability to enjoy LJ and it makes me rethink my desires to pay for another year of my journal and get another paid alternate journal.

I was under the impression that tech support was incentive driven? Did the incentives to be helpful go away?

Thanks for listening.

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