It seems I was a little unclear when I specified what I wanted. So far from the people I've received responses from, I've only gotten responses to the people who sent in the report. What I was really looking for was a response to each person involved, including the offending user. I realize that takes time, so all I really need is one or two of those type. Again, I'm not looking at the process you use as much as how you handle the people and how you arrive at your process.
Note: I'm out of town right now, so I can't guarentee that I'll be able to respond to all comments, but I'll try asap.