Insomnia (insomnia) wrote in lj_biz,
Insomnia
insomnia
lj_biz

Want to be abuse@livejournal.com?

There's been a bit of talk about how much there is to talk about here, but how little there is to do... well, that's going to change soon enough!

We have an opening for a volunteer to take on the role of abuse@livejournal.com. You would be responsible for resolving all abuse complaints for LJ and would be supervised/assisted/filled in for by me, as needed.

You would follow the resolution process as described at http://www.livejournal.com/talkread.bml?itemid=935924 and interpret the Terms of Service appropriately. You would nicely try to get people to comply with the TOS, making it clear exactly how they violated the TOS and what our policy is regarding the consequences of TOS violations. You would also contact the person who complained about the TOS violation and let them know what actions (if any) you are taking. In addition, you will be expected to follow up on TOS complaints to make sure that the TOS breech is corrected within the specified time period, and, if not, to escalate the issue to Brad. You will also be expected to keep a record (.txt file) of all confirmed TOS violators and escalate the issue to me in the event that someone becomes a repeat offender.

Qualifications are:
tact, discretion, and good persuasive writing skills
the ability to clearly and fairly interpret the LiveJournal TOS
attention to detail

TOS violations can be pretty interesting, but I don't have the time to deal with them. If anyone is interested, please post a response. In the event of multiple entrants, I will give each of you a test case to resolve, and decide who our new "LiveJournal Master/Mistress of Abuse" will be!

So, what are you waiting for? Reply already! -M.
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