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theljstaff ([info]theljstaff) wrote in [info]lj_biz,
2007-11-29 15:29:00
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New Settings & Flagging Tools

In an effort to ensure people under the age of 18 do not see inappropriate content, we added a new functionality to LiveJournal today. Ultimately, this functionality will affect a very small percentage of the millions of LJ users, but we want to be sure everyone has a clear understanding of how it works and why we've implemented this change.

At LiveJournal, we recognize that there is some content that may be fine for adults, but not for kids. We don't want kids seeing content that's not meant for them, and we know you don't either. LiveJournal wants to prevent minors from seeing adult content in a way that does not interfere with the experience of users who are 18 and over. The ability to set entries, journals, and communities as either "Adult Concepts" or "Explicit Adult Content" is a functionality community maintainers and users have been requesting for a long time. As a result, we've created a set of tools that give you control over whether the things you create and share on LJ are accessible to people under the age of 18.

We've outlined the changes in detail below, and also in the FAQs, but in brief:
  • Adults will remain able to see all content on the site unless prevented by the exisiting security settings.
  • The primary goal is to give you the ability to mark your own content so that kids aren't seeing stuff that is meant for adults.
  • You now have the option to flag other people's content that you think is inappropriate for users under the age of 18. However, nothing will happen to that content unless multiple people flag it. Only then will it be sent to the Abuse Prevention Team for review.
  • If your content is flagged by other users, adults will still be able to access it as long as they have the appropriate permissions.
We hope you're happy with our solution and look forward to your comments and feedback. Want to know more? Keep reading...



How Does the Voluntary Adult Setting Work?

You may voluntarily mark any entry you create, your entire journal, or a community you maintain as either "Adult Concepts" or "Explicit Adult Content." These are defined as follows:

Adult Concepts: Content that is not explicitly graphic, but may contain mature themes that could be inappropriate for anyone under the age of 14.

Explicit Adult Content: Content that is graphic and explicit (depicting nudity, sexuality, or violence) that is appropriate only for adults and is not suitable for anyone under the age of 18. This label does not imply that the content is considered obscene, just that it is not appropriate for minors. We recommend that a journal or community is set as "Explicit Content" if more than 50% of the total entries have graphic or explicit images or text.

Users under the age of 18 will automatically be blocked from joining communities or seeing content marked as "Explicit Adult Content." However, users who are between the ages of 14 and 17 will be able to join communities marked as "Adult Concepts" and content marked in that manner will be viewable to them. This will alleviate the need for community maintainers to screen every user who joins a community.

If you would like to voluntarily mark your entry, journal, or community as containing adult content, you can do so on the Settings page for your journal, or on the Update/Edit page of any entry. You do not use the flag icon to mark your own content. (In fact, you won't even see it within your own journal.) The flag icons are for reporting content you don't own. Which leads us to the next question....



 How Can I Flag Content I Feel Is Inappropriate?

While we offer users the opportunity to accurately use the adult content settings within their own journals, we are aware that this will not always be the case, which is why we've additionally created the functionality to allow users to flag content they feel is inappropriate. Please note that content visibility will NOT be affected just because someone flags it. Only after the content has been reviewed by the Abuse Prevention Team will a decision be made as to whether or not it warrants an adult content setting.

Users who choose to flag another person's entry, journal, or community will be given five options: "Explicit Adult Content," "Offensive Content," "Hate Speech," "Illegal Activity," or "Nude Images of Minors." If the user flags the content as "Explicit Adult" or "Offensive Content," the content will automatically go into a moderation queue. If and when content has been flagged by several users, it will be sent to the Abuse Prevention Team to determine if an adult content setting is necessary. Both the "Explicit Adult Content" and "Offensive Content" settings will affect filtered search results (see below), but only the "Explicit Adult" setting will result in restricted viewing for those under the age of 18.

Any content flagged as "Hate Speech," "Illegal Activity," or "Nude Images of Minors" will direct the user to the Abuse Reporting System where he/she will be asked to fill out a report including the URL of the content. These instances will be handled in the same manner as always.



How Will This Affect My Search Results?

There are three Safe Search filtering options, which are as follows:

Use Moderate Filtering (default setting): Filters only explicit adult content.
Use Strict Filtering: Filters both adult concepts and explicit adult content.
Do Not Filter Results: All search results will display, including those marked as explicit adult content and adult concepts.

You can change your search settings on the Settings page.



Questions?

We realize you may have a lot of questions about this new functionality, and we are happy to announce that [info]marta has joined the LJ Team to help out with customer service and community issues. Marta, also known as [info]pheret1, has been an active member of the LiveJournal community since 2002, and comes to us with over a decade of customer service experience. We are incredibly lucky to have her on the team.

If you can't find the answers you're looking for in the FAQ, Marta will be able to answer any questions you leave in the comments, and explain anything you may need clarified about this change. Again, we feel strongly that this functionality is good for LJ and we want to make sure you feel the same way. We think we've done a good job of creating a set of tools that are flexible and fair, but we are listening. If you have any feedback about the new flagging system, we want to hear it. We're always open to suggestions for improvements. Just let us know what you think in the comments.

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[info]twirls

November 30 2007, 00:14:56 UTC 4 years ago

Oh, good God.

[info]maidenmorticia

November 30 2007, 00:23:45 UTC 4 years ago

You can say that again.

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[info]atalantapendrag

November 30 2007, 00:16:58 UTC 4 years ago

This is a good idea, in theory at least. I hope it works out well in practice.

[info]wyntermoonwolf

November 30 2007, 00:19:38 UTC 4 years ago

I concur.

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[info]starbrow

November 30 2007, 00:18:09 UTC 4 years ago

I see the censorship train has come to town.

[info]whetherwoman

November 30 2007, 00:22:18 UTC 4 years ago

Yes, it's called "law".

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[info]lovedforaday

November 30 2007, 00:18:54 UTC 4 years ago

Interesting.

[info]fonz

November 30 2007, 16:58:38 UTC 4 years ago

I like how you're the only person on frontpage without a trail of replies.

Until now.

[info]babylicious03

3 years ago

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[info]springheel_jack

November 30 2007, 00:19:14 UTC 4 years ago

And the appeals process for a user who feels their material has been flagged inappropriately or maliciously is...?

Or is it just to be the usual complete brick wall that we've come to associate with the Abuse "Prevention" Team?

[info]poynting_vector

November 30 2007, 00:29:42 UTC 4 years ago

what they ^ said

[info]a_small_star

4 years ago

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[info]atalantapendrag

November 30 2007, 00:19:14 UTC 4 years ago

...wait, shouldn't this be in [info]news?

[info]springheel_jack

November 30 2007, 00:21:06 UTC 4 years ago

Things that might be controversial are not posted to News, because that causes controversy.

[info]atalantapendrag

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[info]likespring

November 30 2007, 00:19:46 UTC 4 years ago

I'm glad I kept this icon.

You now have the option to flag other people's content that you think is inappropriate for users under the age of 18.

Do not want!

[info]valiskeogh

November 30 2007, 01:39:39 UTC 4 years ago

lol.

have you not been around long enough to realize that what the customers want and what lj is going to do are two completely seperate things?

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[info]mutantenemy

November 30 2007, 00:21:15 UTC 4 years ago

I can see this becoming a popular weapon in the emo drama wars some folks have experienced on LJ. Don't want to waste your breath bad mouthing someone, spam flag their entries as being inappropriate!

Ugh. As someone else mentioned, a good idea in THEORY. Let us hope it does not get abused. Only time will tell.

[info]queenpeladon

November 30 2007, 00:22:23 UTC 4 years ago

IAWTC.

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[info]lovedforaday

November 30 2007, 00:21:49 UTC 4 years ago

You now have the option to flag other people's content that you think is inappropriate for users under the age of 18.

Not my job. I'm nobody's mama.

[info]katieupsidedown

November 30 2007, 00:28:56 UTC 4 years ago

Agreed! There is a reason I don't have kids. Let the parents parent their children!

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[info]alicemarkovski

November 30 2007, 00:22:09 UTC 4 years ago

This seems like a pretty good compromise. How does this work? Does it use the age someone specifies in their journal profile, and what about profiles that have no age specified?

[info]marta

November 30 2007, 00:27:15 UTC 4 years ago

Yes, it uses the age in the profile (even if the user chooses to hide the age registered). If a user hasn't specified a date of birth, they'll be prompted to enter one the first time they view content with an adult setting.

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[info]bookishwench

November 30 2007, 00:22:48 UTC 4 years ago Edited:  November 30 2007, 00:23:52 UTC

This doesn't seem too different from checking IDs at a movie theatre, so I suppose it might work, but there's a problem. How are you figuring out who's under 18? Does everyone need to post their birth year publicly in their profile now?

[info]lauramcewan

November 30 2007, 00:24:58 UTC 4 years ago

And what's to keep anyone from lying about it?

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[info]angelhunter

November 30 2007, 00:22:56 UTC 4 years ago

What happens to users who flag other people's content out of spite (omg, you didn't like my story, I'll flag every entry of your's!)?

False flagging should be punished somehow in order to prevent abuse of the feature.

[info]marta

November 30 2007, 00:31:04 UTC 4 years ago

False flagging can result in the user's "flags" no longer being counted towards the threshold for review.

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[info]rikes

November 30 2007, 00:22:57 UTC 4 years ago Edited:  November 30 2007, 00:47:18 UTC

Will I be notified if somebody flags one of my entries? Will I know who did it?

Will LJ notify me if the abuse team decides to mark my entry adult/explicit adult?

[info]chainblinger

November 30 2007, 00:59:16 UTC 4 years ago

I want to know the answers to these questions also.

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4 years ago

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[info]florahart

November 30 2007, 00:24:38 UTC 4 years ago Edited:  November 30 2007, 00:34:21 UTC

How will you determine age? The one I gave you when I created my LJ, or the one showing now?

How will you respond when someone gives you a adult/explicit flag which you agree with? Will you:

delete the content?
contact the poster?
contact the comm owner?
something else?

Is there a grace period? If I have 500 things I want to mark as adult, do I have to do it today?

Is this action retroactive? If I mark my comm explicit today, does that affect all entries?

ETA: I think I understand from the FAQ that things flagged by many are automatically marked? Is there a consequence in any direction? Like, if I have 25 things that I didn't mark but other people did? Or if I go around marking 25 things a day that really aren't alarming to anyone? Is there an appeal process?

[info]marta

November 30 2007, 00:38:46 UTC 4 years ago

The age is determined by the date of birth registered on your LiveJournal account. If you registered before that was implemented it uses the date of birth on your profile. But if you registered with one date of birth and later changed it, the system currently uses the one given at registration.

No content will be removed - the only thing that will happen is that an internal setting will be marked and users under 18 or people viewing while not logged in will see a lj-cut. Those logged in and over 18 will see no difference in the content at all.

Each account is limited to 5 reports within twenty-four hours (and only accounts over a month old are able to do so).

And in communities it is retroactive. If you mark it as Explicit users under 18 and logged out users will see each entry with a lj-cut.

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[info]hinoai

November 30 2007, 00:25:00 UTC 4 years ago Edited:  November 30 2007, 00:34:39 UTC

Will we be able to change a post if it's marked as "adult" by others?

I don't like that option AT ALL. I mean, this is my journal and I don't want viewers to have any say in what is accessible and what is not. I'm assuming that a post marked as "adult" by others will only be viewable by someone that has a livejournal account *and* is logged in *and* is of age, correct? Essentially marking it lj-users-only when I intended it to be viewed by all.

No way. There are plenty of people who read journals that don't have an account of their own.

[info]marta

November 30 2007, 00:40:58 UTC 4 years ago

No, if it marked someone not logged in will see a lj-cut. When they click on it they will be taken to an intermediary page to verify their age - then they will be able to see the content. Again, only if it's marked "Explicit" - and if you didn't mark it it would take multiple flags and a review before the lj-cut would be placed. The Adult Content flags are voluntary-only.

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[info]fanfic_lover

November 30 2007, 00:25:06 UTC 4 years ago

Questions

What happens if something is flagged as Explicit Adult Content (by the person themselves or by other users) but the person who posted it is under the age of 18?

Is there any sort of appeals process for users if their content has been flagged and they don't feel it necessary or appropriate?


Very wary of this idea, I must admit...

[info]marta

November 30 2007, 00:55:25 UTC 4 years ago

Re: Questions

I understand why you're wary. We're trying very hard to make sure this doesn't interfere with anything for logged-in users 18 and over.

The author of a post will always be able to view their own content, regardless of a voluntary or "flagged" Explicit setting.

To have a setting put on content it will be reviewed. The author can then open an Abuse ticket and ask for further review, which will have it looked at by fresh eyes.

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[info]maidenmorticia

November 30 2007, 00:25:42 UTC 4 years ago

Just a few of my initial questions:

*what about the flagging of content in communities?

*who is to decide what is and isn't "adult" or "appropriate for the under 14"?

*And, has anyone ever noticed that when you don't want the kids to find something out, they inevitably do anyway?

There will be more questions, trust me.

M.

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[info]mittelfeld

November 30 2007, 00:26:29 UTC 4 years ago Edited:  November 30 2007, 00:33:06 UTC

"Offensive Content" sounds pretty vague. Does that mean anything that another user finds "offensive", or does it only relate to adult content (since that's the overall theme of this flagging system)?

And, erm, "These instances will be handled in the same manner as always" needs further explanation. LJ Abuse policies and processes STILL haven't been fully clarified and made public, and the many infamous cases this year were all handled differently from one day to the next. I'm still confused and I know a lot of other users are too.

Also, what sort of guarantees (if any) are you giving that content your Abuse team deems "offensive" or "hate speech" will NOT actually be deleted, but merely flagged as such?

[info]tejas

November 30 2007, 01:38:56 UTC 4 years ago

I certainly find lots of things offensive that don't generally fall under the "adult content" category.

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4 years ago

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[info]katieupsidedown

November 30 2007, 00:27:26 UTC 4 years ago

CENSORSHIP. CENSORSHIP. LJ STAFF IS RAPING MY BRAIN AND BREAKING THE HYMEN OF MY CREATIVITY.

[info]mereprototype

November 30 2007, 02:36:40 UTC 4 years ago

"raping my brain and breaking the hymen of my creativity" is the best thing I've heard all day.

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[info]amaresu

November 30 2007, 00:27:33 UTC 4 years ago

Thanks. This is just the sort of thing that we've needed around here. Now if we can just depend on kids to tell the truth about their age.

[info]marta

November 30 2007, 01:01:33 UTC 4 years ago

Yeah, we're just providing the tools to help parents. That's just one part of the picture, however.

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[info]ladylynx

November 30 2007, 00:28:12 UTC 4 years ago

And what if I or someone else decided to just go to about 20 different LJs and randomly flag people? What happens to people who abuse the flagging system?

[info]yenesi

November 30 2007, 00:40:06 UTC 4 years ago

Hush with your Earth-logic, woman!

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4 years ago

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[info]shadow_hive

November 30 2007, 00:29:20 UTC 4 years ago

In theory this is a good idea. In theory.

But I can see this being abused. So easily.

Plus there is the problem of not everyone is from America. Lj isn't just used by Americans, so stop thinking it is. Some countries have different laws about these things and what if someone is from a country where they were under 18, but by law of their country they could read or watch any of those things?

Plus some people under 18 are more mature then even adults. Why should they be punished just because of their age?

I'm not going to be using this. I think it's a bad idea.

[info]queenpeladon

November 30 2007, 00:33:57 UTC 4 years ago

Unfortunately, even though you may be opting out, other people will still have the ability to monitor your entries, by the sound of things. :(

I can't stand this implication that everyone under the age of 18 is as pure as the driven snow and needs to be protected. 16 is the age of consent where I live, and the idea that under 18s shouldn't be permitted to read sexually explicit material is ludicrous. After all, bookshops don't check people's ID at the door.

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[info]godricgal

November 30 2007, 00:29:30 UTC 4 years ago

How are you verifying the ages of users?

[info]emerald_embers

November 30 2007, 01:37:39 UTC 4 years ago

The date of birth users sign up with.

Because, you know, people don't lie.

(And because it covers their backsides just enough in case an angry parent went MY KID ACCESSED ADULT CONTENT ON YOUR SITE; they can say "Meh, didn't know it was a kid. They said they weren't. Internet, you know" *throws out case*)

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[info]queenpeladon

November 30 2007, 00:30:13 UTC 4 years ago

So users under the age of 18 cannot write about sexually explicit things in their own journals, presumably?

[info]gesundyke

November 30 2007, 00:40:23 UTC 4 years ago

icon love.

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[info]trobadora

November 30 2007, 00:32:11 UTC 4 years ago

How does this affect users who aren't logged in?

[info]ice_is_blue

November 30 2007, 00:50:42 UTC 4 years ago

Marta answers that here. Hopefully they'll make an update in the post soon, because that's what everyone is wanting to know.

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